Privacy Policy
Your data protection is our priority at FlashPulse
Last Updated: January 15, 2025
Introduction
FlashPulse ("we," "our," or "us") operates flashpulse.dev and provides technical support services. We respect your privacy and are committed to protecting your personal data in accordance with Taiwan's Personal Data Protection Act and international privacy standards.
This policy explains how we collect, use, process, and safeguard your information when you visit our website or use our services. By accessing our platform, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect different types of information to provide and improve our technical support services:
Personal Information
- Name and contact details
- Email address
- Phone number
- Company information
- Job title and role
Technical Data
- IP address and location data
- Browser type and version
- Device information
- Usage patterns and preferences
- Cookies and tracking data
Service Information
- Support ticket details
- Communication records
- System performance data
- Error logs and diagnostics
- Service usage analytics
How We Use Your Information
Your information helps us deliver effective technical support and maintain service quality. We process your data to provide personalized assistance, resolve technical issues, and improve our support processes.
We also use your information to communicate service updates, security alerts, and relevant technical guidance. Our team analyzes usage patterns to identify common issues and develop better solutions for our clients.
Marketing communications are sent only with your explicit consent, and you can opt out at any time through the unsubscribe links in our emails or by contacting us directly.
Data Sharing and Third Parties
We maintain strict control over your personal data and share it only when necessary for service delivery or legal compliance. Our trusted partners include cloud hosting providers, analytics services, and payment processors who assist in delivering our technical support services.
All third-party partners are contractually bound to protect your data and use it only for specified purposes. We conduct regular reviews of partner security practices to ensure your information remains protected.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing occurs under strict privacy agreements and with appropriate safeguards in place.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have the following rights:
Right to Access
Request copies of your personal data we hold and information about how we process it.
Right to Correction
Update or correct any inaccurate or incomplete personal information we have about you.
Right to Deletion
Request deletion of your personal data when it's no longer needed for our legitimate purposes.
Right to Restrict Processing
Limit how we use your data in certain circumstances while maintaining basic service functionality.
Right to Data Portability
Receive your data in a structured format for transfer to another service provider.
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption of data in transit and at rest, regular security audits, and access controls that limit data access to authorized personnel only.
Our technical infrastructure uses industry-standard security protocols including SSL/TLS encryption, secure data centers, and regular backup procedures. We maintain incident response procedures to quickly address any potential security concerns.
Employee access to personal data is strictly controlled through role-based permissions, and all staff receive regular privacy and security training to ensure proper handling of your information.
Data Retention and Deletion
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. Active client data is typically retained for the duration of our service relationship plus additional periods as required by Taiwan regulations.
Support communication records are kept for three years to maintain service continuity and resolve ongoing issues. Technical logs and diagnostic data are typically purged after 12 months unless needed for security purposes.
When data retention periods expire or you request deletion, we securely remove your information from our systems using certified data destruction methods that prevent recovery.
International Data Transfers
Some of our service providers operate outside Taiwan, particularly cloud infrastructure providers in regions with strong data protection frameworks. When we transfer your data internationally, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms.
We carefully evaluate the privacy laws and security practices of any country where your data might be processed, ensuring protection standards meet or exceed those required by Taiwan regulations.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand how visitors interact with our site.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. We use Google Analytics with IP anonymization enabled to respect visitor privacy while gathering useful insights.
We do not use tracking technologies for advertising purposes or share cookie data with third-party advertisers. Our focus remains on improving service delivery rather than marketing activities.
Children's Privacy
FlashPulse services are designed for business and professional use. We do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it from our systems.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately for assistance with data removal.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through email notifications to active clients and prominent notices on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions?
Our privacy team is available to address your questions and assist with data requests.