Cookie & Data Usage Policy
FlashPulse is committed to transparency about how we collect and use data on flashpulse.dev. This policy explains our tracking technologies and gives you control over your digital footprint.
What Are Tracking Technologies
When you visit flashpulse.dev, we use small data files called cookies and similar technologies to enhance your browsing experience. Think of these as digital helpers that remember your preferences and help our website work more efficiently for you.
These technologies collect information about how you interact with our site — which pages you visit, how long you stay, and what features you use. This data helps us improve our technical support services and educational content to better serve our Taiwan market.
Types of Data Collection We Use
Essential Cookies
These keep our website functional and secure. They remember your login status and language preferences, ensuring flashpulse.dev works properly during your visit.
Functional Enhancement
We track which support articles are most helpful and which learning resources get accessed frequently. This helps us organize content better for future visitors.
Analytics Data
We measure website performance and user engagement to identify technical issues and improve loading speeds. No personal information is collected in this process.
Service Optimization
We analyze which technical support topics are searched most often, helping us create better educational content and streamline our service offerings.
How Tracking Enhances Your Experience
Our data collection serves specific purposes that directly benefit your interaction with FlashPulse services:
- Remembering your preferred contact methods when you return to our site
- Suggesting relevant technical documentation based on your previous searches
- Loading pages faster by caching frequently accessed support materials
- Detecting and preventing potential security threats to your session
- Customizing our learning program recommendations for Taiwan-based users
- Improving our website's mobile performance based on device usage patterns
Data Retention and Storage
We keep different types of data for varying periods based on their purpose and legal requirements in Taiwan. Essential cookies expire when you close your browser, while preference settings may be stored for up to one year.
Analytics data is anonymized and retained for 25 months to help us identify long-term trends in how our technical support services are used. Personal information collected through contact forms is kept only as long as necessary to provide the requested service.
- Session data is automatically deleted when you leave our website
- Preference cookies remain active for 12 months unless manually cleared
- Contact form submissions are archived for 3 years for service continuity
- Website performance data is aggregated and stored anonymously for 2 years
Managing Your Cookie Preferences
You have complete control over how cookies function on your device. Most browsers allow you to accept, reject, or manage cookies on a site-by-site basis.
Third-Party Integrations
FlashPulse uses carefully selected third-party services to enhance our website functionality. These include web analytics tools, content delivery networks for faster loading, and communication platforms for our support system.
Each third-party service operates under its own privacy policy, and we ensure they meet our standards for data protection. We regularly review these partnerships to maintain the highest level of user privacy and security.
Your Rights and Choices
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your data. You can request to see what information we've collected, ask for corrections to inaccurate data, or request deletion of your personal information.
- Access your stored personal data and see how it's being used
- Request corrections to any inaccurate information we have on file
- Delete your account and associated data from our systems
- Opt out of non-essential data collection while still using our services
- Receive a copy of your data in a portable format
- Withdraw consent for data processing at any time
Changes to This Policy
We update this policy periodically to reflect changes in our services, technology, or legal requirements. When significant changes occur, we'll notify users through our website and via email for those who have subscribed to our communications.
Minor updates, such as clarifications or formatting improvements, will be posted directly to this page with an updated revision date. We encourage you to review this policy occasionally to stay informed about how we protect your privacy.
Questions About Data Usage?
If you have concerns about how we collect or use your data, or if you'd like to exercise any of your privacy rights, please contact us directly.